Komatsu

Digging for Results
Our role in this project:
Opportunity/Problem Statement

The capital equipment industry tends to be heavily data-centric, with much information being used in R&D, supply chain management, lean manufacturing, and cost management. While this has led to operational efficiencies for many companies, very few have used this same data store to manage configuration and bundling from a List or Net Price perspective.  How do we decide to bid on business effectively to maximize our win rates on customers we want, revenue,and reduce risk (insurance) expenditures?

Action Taken

Leveraged internal data through a rigorous data audit finding a vast amount of untapped resources in text mining, failure analytics,oil analysis, and more traditional ERP data systems that were siloed across the globe.  This allowed for a whole new level of understanding once the new data architecture was implemented.  Allowing for true total cost of ownership to be developed.

Utilizing the new found of the gains based on the larger umbrella project in understanding the TCO of the products we were able to develop new pricing systems around core products, accessories, spare parts, inventory management, and insurance.

This expanded the scope of the project, interviewing key clients and survey analysis to create a value attribute analysis tied to List Pricing. Further enhancing the gains, we created a quote-based system based on customization levels, value-based attribute analysis, delivery scheduling, and service packages requirements, and Pricing Bands.

Results

  • Better understanding of plant capacity constraints, reducing lead time by approximately 5% by pricing certain components that would help “guide” bids
  • New incentive structure implemented to reward a different type of sales behavior
  • Improved margins by 3.6% from better pricing and avoiding poor contracts and winning key (high value) contracts from 23% to 32%
  • Warranty reduced Cost to Serve (insurance claims) by 11.2% from understanding and pricing appropriately to increased risk factors
  • Overall ROI for the Mining and Commercial Divisions was roughly 27X over an 18-month period

Experience more of our work

Our partnerships include brands that are leading, growing, and entering markets, in almost every industry imaginable.